Once your order is processed, you'll receive a tracking number via email to monitor your shipment.

*Delivery times are measured from order processing date. Processing takes 1–2 business days. Times may vary based on destination and seasonal demand.

Once your order ships, you'll receive an email with:

• Tracking number
• Shipping carrier information
• Link to track your package in real-time
• Estimated delivery date

You can also track your order by:

• Logging into your CatzNDogz account → "Orders"
• Clicking the tracking link in your shipping confirmation email
• Using the carrier's website directly with your tracking number

To ensure smooth delivery, please:

• Provide a complete address including street number, street name, city, province/state, and postal/ZIP code.
• Include apartment/unit numbers if applicable.
• Ensure the address is accurate before placing your order.
• Include a phone number for delivery contact if needed.
• Use a residential or business address. PO boxes may not be eligible for all shipping methods.

If you're in a remote or rural area:

• Shipping may take longer than standard timeframes.
• Additional fees may apply ($10–25 surcharge for rural routes).
• Some shipping methods may not be available.
• You'll be notified at checkout if a surcharge applies.

We'll do our best to get your pet products to you safely! Contact us if you have concerns about your area's shipping availability.

Lost or Missing Packages

• If your tracking shows "delivered" but you haven't received it, wait 24 hours and check with neighbors.
• After 24 hours, contact us with your tracking number.
• We'll file a claim with the carrier and send a replacement or refund.

Damaged Packages

• Report damage within 24 hours of delivery.
• Include photos showing damage to packaging and product.
• We'll arrange a replacement or refund.
• We may request the damaged item back for carrier claim purposes.

Delayed Shipments

• Contact us if your package is significantly delayed beyond the estimated window.
• We'll investigate the status with the carrier.
• If permanently lost, we'll file a claim and send a replacement or issue a refund.

At this time, CatzNDogz ships exclusively to Canada and the USA. We do not offer international shipping to other countries.

If you're interested in shipping to another country, please contact us to inquire about future options.

• Applies to standard shipping methods.
• Cannot be combined with other discounts.
• Automatically applied at checkout if eligible.

During peak seasons and holidays (November–December), shipping may be delayed.

• Order processing may take 2–3 business days.
• Transit times may be extended 1–2 days.
• We recommend ordering early to ensure on-time delivery.
• Holiday cut-off dates will be announced in advance.

• Before processing (within 1 hour of order): Email us immediately with your new address and order number.
• After processing: We may be unable to change the address. Once shipped, contact the carrier with your tracking number.
• Address changes typically incur a $5 fee, which we may waive depending on circumstances.

CatzNDogz reserves the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the new policy.